Refund Policy

Halytix offers the following paid subscription plans, billed monthly:

All paid plans are billed on a recurring monthly basis. You can cancel your subscription at any time.

7-Day Money-Back Guarantee:

First-time subscribers to any paid plan (Starter or Pro) are eligible for a full refund if requested within 7 days of the initial subscription date. No questions asked.

After 7 Days — No Refunds:

After the 7-day guarantee period, no refunds will be issued. Halytix is a digital service that is immediately consumed upon purchase (AI analyses, signal access, alert functionality). As such, the digital nature of the service means it cannot be "returned.".

Exceptions:

Refunds may be issued outside the 7-day window in the following cases:

• Duplicate charges — if you were accidentally charged multiple times for the same subscription period
• Technical issues — if a platform-side technical issue prevented you from accessing the paid features for an extended period (72+ hours)
• Billing errors — if there was a demonstrable error in the billing amount

Refund exceptions are reviewed on a case-by-case basis. We reserve the right to deny refund requests that appear fraudulent or abusive.

To request a refund, follow these steps:

Refund requests must be submitted within 7 days of the charge date to be eligible for the money-back guarantee.

You can cancel your subscription at any time:

• Go to Settings → Subscription in your Halytix dashboard
• Click "Cancel Subscription"
• Your access to paid features will continue until the end of your current billing period
• After the billing period ends, your account will automatically revert to the Free plan
• You will not be charged again after cancellation

Cancellation is different from a refund. When you cancel, you retain access until the end of your paid period. A refund returns the payment for the current period.

If you have any questions about our Refund Policy, please contact us:

📧 support@halytix.com

We aim to respond to all inquiries within 48 hours.